Cancellation Policy

1. Order Cancellation Window

Orders may be cancelled within 1 hour of placement, provided they have not been processed or shipped. After this window, cancellations will no longer be accepted as we strive to process orders promptly.

2. Cancel Order

To request a cancellation within the allowed timeframe, please contact us at:

• Email: odesivip@outlook.com
• WhatsApp: 019-7870726

Include your order number and reason for cancellation.

3. Non-Cancellable Orders

The following cannot be cancelled once submitted:

• Orders already processed or shipped.
• Custom or personalized items.

 

4. Right to Cancel by Odesi VIP

We reserve the right to cancel any order at our discretion due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, customers will be notified, and a replacement or store credit will be offered.